Best gorilla travel agency in Africa – Top gorilla trekking tour operator in Africa – Best safari packages for Uganda and Rwanda.
Are you searching for the best gorilla travel agency in Africa and Destination Management Company (DMC)? We always tell tourists that safari companies significantly influence the quality of your entire safari. Booking your safari with inexperienced African tour operators or travel agencies can result in a substandard experience in terms of arrangements and services offered.
Always ensure you book your safari with one of the best gorilla travel agency in Africa to be assured of the best services, customer care, and support in case of any issues.
This blogpost not only talks about premier safari, tour and travel companies in Africa that can help you plan your holiday but also provides criteria you can use to identify which agency/company is likely to offer you the best services compared to the rest.
Great Adventure Safaris is a registered safari, tour and travel company in Uganda. The company is affiliated with travel associations like the Association of Uganda Tour Operators (AUTO), UTB it’s experienced, and are 100% trustworthy.
We have offices in Entebbe, Uganda and can guarantee we have the capacity to turn your safari journey into memorable experiences. While we may not be the top tour company in Africa, I assure you we will organize good safari experiences at affordable prices.
The company also specialize in organizing budget, mid-range, and luxury gorilla trekking tours.
So how can you identify the best gorilla travel agency in Africa?
When identifying the best safari company for your trip, there are several crucial factors to consider. The best African tour operator for you is one that offers the best safari deal while meeting the standards below. Don’t rely solely on brand reputation, as even well-known brands can sometimes provide subpar experiences.
Over a year ago, I came across a review on TripAdvisor where a client complained about a prominent Uganda safari company (name withheld). They had issues such as gorilla permits purchased under incorrect names and a switch from comfortable accommodations to wild camping despite having paid for the former at booking. This serves as a reminder not to place blind trust in the so-called big African tour operators.
The standards listed below will help you make an informed personal judgment. You can choose a Uganda safari company like Great Adventure Safaris. And we can assure you of getting excellent value for your money.
Here are some of the most important points you should consider before booking a safari with any African tour operator:
Make inquiries with at least five tour operators, then research them thoroughly as you narrow down to the one you believe is the best fit for your trip.
If you are looking for a travel agency in Africa to partner with, Great Adventure Safaris is suitable. We are proficient in organizing Uganda gorilla trekking from Kigali or gorilla tours starting from Entebbe.
- Safari Package offered
This is actually the most vital point on the list. Even the best tour companies gain credibility and trust because they offer exceptional services to their clients; hence, you should be very mindful about the safari package you are booking.
Examine the lodging options, the type of vehicle to be used (it must be a 4×4 wheel drive with an open roof), the activities, driving hours, price, inclusions, and exclusions carefully. If you feel the package looks good, then you can proceed to list the safari operator for further research.
- Customer Care
How responsive is the Uganda safari company you are booking a safari with? Consider their communication: Is it perfect or just standard business communication? Customer care reveals itself from the moment of inquiry, and it should be taken seriously.
A company that communicates effectively with you is likely to maintain that level of service even after you book a safari with them. I once observed a tour operator consultant interact with a client to such an extent that the client wanted them to accompany them on their safari.
That is the essence of customer care. One of the companies with excellent customer care among travel agencies and tour operators in Uganda is Great Adventure Safaris.
- Affiliations to Travel Associations
Is the company you’re dealing with affiliated with any travel associations in the country or internationally? Currently, the most influential travel association in Uganda is the Association of Uganda Tour Operators (AUTO). Regrettably, out of the 500+ tour companies in Uganda, less than 200 are registered with them.
Being a member of this Uganda Tour Operators Association offers financial security and adherence to a set of guidelines, which has helped AUTO maintain a list of only credible operators. It is rare to hear of a member of AUTO engaging in inappropriate activities.
Note: There may be scenarios where you feel comfortable with tour operators not registered with AUTO. Do not dismiss them solely because they lack this affiliation. Even non-members can offer exceptional safaris at reasonable prices. It’s advisable to look at their past reviews to make a judgment.
- Is the African Safari Company fully registered?
There are several methods to determine whether a safari company is registered and authorized to operate within Uganda’s laws.
Firstly, ensure they accept deposits to company bank accounts, as only registered companies can open such accounts. Secondly, check for their membership in the Association of Uganda Tour Operators (AUTO), which requires original company registration documents before listing members. Thirdly, inquire with the Uganda Tourism Board, and lastly, check for their membership on SafariBookings, which also requires original company documents for listing members, albeit a scanned copy rather than the original.
While there are other ways to verify a safari operator’s company registration status, Great Adventure Safaris is one of the most accessible for tourists.
However, making deposits to bank accounts and checking for AUTO membership are the most reliable methods. I don’t recommend relying solely on SafariBookings because documents can be forged to get listed.
If the company you are dealing with is registered in another country, the safest way to proceed is to make deposits into company bank accounts. Great Adventure Safaris is a registered travel and tour company in Uganda.
What does TripAdvisor or Safaribookings say about your African tour operator?
These platforms are crucial as they host reviews from past clients, which can help you differentiate between a good and a bad company. Visit these platforms, check for reviews, and if you come across any negative reviews about a Ugandan tour operator related to financial problems, I suggest you cross that company off your list. Your ideal tour operator in Africa should have at least a 4.5-star review rating on TripAdvisor.
- Does experience matter?
Experience is crucial, but the question is, in what context? Is it the experience of African tour operators as a whole, or specifically the staff? I would opt for experienced staff any day because individuals who have been in the tourism industry for a long time often decide to start their own companies.
This means an African tour company might be new but staffed with some of the most experienced individuals in the industry. One way to gauge this is through the quality of the safari package a tour operator proposes. It’s often enough for you to assess their experience and knowledge, especially if you have already done some personal research.
- Are the prices offered by the African travel agency high?
The reality is that over 90% of travelers are very concerned about the price of a safari, which has led to significant competition within the industry. One characteristic of the major players is that they are not usually open to bargaining with you. These companies have established their reputation, are confident in their services, and have numerous bookings to manage.
At the same time, these well-established tour companies are likely to provide you with the best safari experience, suggesting that you should not hesitate to invest in your safari if the package offered is attractive. If you are looking to spend less, it’s advisable to inquire with at least five Ugandan tour operators, then compare their prices and packages to choose the best one for your needs and budget.
- Google Business Verification
While not the most critical factor, having a verified business location on Google Maps can help you pinpoint the exact offices of a tour operator. Most reputable African tour and travel companies have their businesses verified, which you can confirm by looking to the right of the search results on Google’s Knowledge Graph.
- Financial Position of the travel agency
This point may not seem highly relevant, but it carries weight. Everyone feels more comfortable depositing their money with a bank that is financially sound. The same goes for Uganda tour and travel operators. Working with financially stable companies can guarantee you 100% financial security because there is less risk of the company becoming bankrupt unexpectedly.
Another risk arises with refunds. Operators that are not financially secure and divert booking funds may struggle to issue refunds in case of cancellations. I have witnessed this personally on multiple occasions.
This doesn’t mean these companies can’t deliver a trip; they may find other ways to raise funds for your safari upon your arrival.
The main benefit of dealing with a financially stable operator is the assurance of receiving timely refunds in accordance with their refund policies if cancellations occur.
These tour and travel companies in Uganda can generally be trusted with financial security.
Why book your gorilla safari to Africa with Great Adventure Safaris as your best gorilla travel agency in Africa?
Great Adventure Safaris will help you book your gorilla trek and all other safari destinations in Africa contact us and we advise you on the booking process. We as well have different gorilla safari packages ranging from budget, mid-range to luxury options that we can book for you including the gorilla trekking permits. Feel free to check out our TripAdvisor reviews and read from a community of happy satisfied clients. With us, you can be rest assured of a memorable Africa safari holiday. We are devoted to providing excellent service and customer satisfaction. Our team of excellent tour consultants is always willing to help answer all your safari questions. We guarantee you a great luxury safari in Africa with us. Contact us here about best gorilla travel agency in Africa.